Easy way to create a Shipping Policy
Frequently asked questions
We will try to answer all questions in the easiest way possible
What is a shipping policy?
In the Shipping Policy, customers can find essential information about the shipping process for your products, including the shipping services utilized, the cost of shipping, and the estimated delivery timeframe.
Why I need a shipping policy?
It is not legally necessary to have a Shipping Policy, but it is highly recommended for maintaining customer satisfaction in eCommerce.
This is because it helps customers understand the cost of shipping and the estimated delivery time for their purchases.
If a customer struggles to find this information or it takes too long to arrive, they may choose to shop elsewhere and your business could lose potential revenue.
By having a clear and easily accessible Shipping Policy, you can increase customer retention and potentially attract new customers.
What should be included in your shipping policy?
1. Shipping rates and methods: This should include the cost of shipping for different products, as well as the available shipping methods (e.g. standard, expedited, international).
2. Delivery time frame: This should outline how long it will take for the product to be delivered after the order has been placed.
3. Returns and exchanges: This should outline the conditions under which a customer can return or exchange a product, as well as the process for doing so.
4. Tracking information: This should outline how customers can track the progress of their orders and when they can expect to receive their products.
5. Shipping restrictions: This should outline any restrictions on the types of products that can be shipped, as well as any restrictions on shipping to certain countries or regions.
6. Shipping insurance: This should outline whether or not shipping insurance is offered, and if so, the terms and conditions of the insurance.
7. Handling and packaging: This should outline the steps that will be taken to properly handle and package the product to ensure its safe arrival.
8. Damaged or lost packages: This should outline the process for reporting and resolving issues with damaged or lost packages.
How frequently should I revise my shipping policy?
We suggest that you periodically update your shipping policy.
As your business grows and evolves, your shipping policy may change.
For example, if you transition from fulfilling orders yourself to using a third-party logistics provider, your shipping timelines will likely change.
We recommend reviewing and updating your shipping policy every six months and anytime you make changes to your shipping methods, such as adding a new third-party logistics provider or increasing the number of fulfillment centers you use.
Where can I display a shipping policy on the website?
Customers should be informed about the shipping costs and options before making a purchase.
This information can be found in a shipping policy link in the website footer or during the checkout process.
Some websites may also show shipping updates, deals, and announcements in a banner.